Warranty & Returns

Warranty

Little Aussie Monster and Eco Incontinence products have a 12-month replacement warranty for any manufacturing faults.  This does not include general wear and tear, miss-use, leaks from incorrect fit or absorbency levels, incorrect washing methods or products.  For all other brands we stock, we maintain the manufacturers standard warranty.  Please contact us as soon as you notice a problem or if you have any questions.

We always strive for sustainable options, if you do happen to receive a defective product, it will be minor, and we encourage the continued use of the product in some other form.  Below are some tips for using old cloth nappies and accessories:

Old or faulty cloth nappies can be used for:
– Short times, like just before bath time
– Nappies with faulty/broken/old PUL can be used as swim nappies
– They can be used for dolls & toys
– Make a playmat or floor mat with the materials

Old/faulty wet bags can be used for:
– Carrying clean spare clothes
– Storing puzzle pieces and other small toy sets
– Putting shoes and other items in when traveling
– Dust covers for shoes in your closet

No longer used/needed breastfeeding pads can be used for:
– Make up remover pads
– Drink coasters
– Reusable wipes for around the house
– Cold compress for bumps (wet with cold water or freeze them)

There are so many other uses for our reusable products, before discarding an item have a think about how else it can be used in your house or what a friend or family member can do with it.

Returns

  • Each order is quality checked prior to dispatch, however if you receive a faulty product, please notify us of any defective item/s within 7 days from the day you received it.
  • We do accept returns, including change of mind.  Please notify us within 7 business days and the item must be returned in exactly the same condition as it arrived. We will exchange or refund the cost of the item/s (minus our original shipping costs to you) upon customer’s request.

Please note shipping and handling fees are not refundable and return shipping costs are the customers responsibility.  Orders that were sent with free shipping still incurred shipping costs by us, these shipping costs won’t be refunded from change of mind returned orders.

  • All items returned for change or mind must be unworn, unwashed and in their original condition. Except for any faulty product returns.
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