Warranty

Little Aussie Monster and Eco Incontinence products have a 12-month replacement warranty for any manufacturing faults.  This does not include general wear and tear, miss-use, leaks from incorrect fit or absorbency levels, incorrect washing methods or products.  For all other brands we stock, we maintain the manufacturers standard warranty.  Please contact us as soon as you notice a problem or if you have any questions.

Returns

• Each order is quality checked prior to dispatch, however if you receive a faulty product, please notify us of any defective item/s within 7 days from the day you received it.
• We do accept returns, including change of mind.  Please notify us within 30 business days and the item must be returned in exactly the same condition as it arrived. We will exchange or refund the cost of the item/s (minus our original shipping costs to you) upon customer’s request.

Please note shipping and handling fees are not refundable and return shipping costs are the customers responsibility.  Orders that were sent with free shipping still incurred shipping costs by us, these shipping costs won’t be refunded from change of mind returned orders.

• All items returned for change or mind must be unworn, unwashed and in their original condition. Except for any faulty product returns.